1. Cancellation Policy

You may cancel your order or subscription under the following conditions:

• Digital Products: Cancellation requests must be made within 24 hours of purchase and before accessing the content
• Subscriptions: You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing period
• Premium Features: Cancellation requests for premium features must be submitted within 48 hours of activation

2. How to Cancel

To cancel an order or subscription:

• Log in to your BuildVerse account
• Navigate to "My Orders" or "Subscriptions"
• Select the order/subscription you wish to cancel
• Click "Request Cancellation" and provide a reason
• Alternatively, contact our support team at support@buildverse.com

3. Refund Eligibility

Refunds are available under the following circumstances:

• Technical issues preventing access to purchased content (after troubleshooting attempts)
• Duplicate charges or billing errors
• Content significantly different from description
• Cancellation within the eligible timeframe (as mentioned above)

4. Non-Refundable Items

The following are not eligible for refunds:

• Digital content that has been accessed or downloaded
• Subscriptions after the cancellation period has ended
• Promotional or discounted purchases (unless required by law)
• Gift cards or promotional codes

5. Refund Process

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be credited to the original payment method used
• Razorpay processing time may take an additional 5-10 business days depending on your bank
• You will receive an email confirmation once the refund is processed

6. Partial Refunds

In certain situations, partial refunds may be granted:

• Subscription cancellations mid-cycle (prorated amount)
• Partial use of services or content
• Technical issues affecting only part of the purchased content

7. Payment Gateway Information

8. Disputed Charges

If you notice an unauthorized or incorrect charge:

• Contact us immediately at billing@buildverse.com
• Provide transaction details (order ID, date, amount)
• We will investigate and respond within 48 hours
• Do not initiate a chargeback before contacting us

9. Subscription Auto-Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You will receive a reminder email 7 days before renewal. To avoid charges, cancel at least 24 hours before the renewal date.

10. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Refund decisions made by BuildVerse are final.

11. Contact for Refunds

For refund requests or questions about this policy:

Email: refunds@buildverse.com
Support: support@buildverse.com
Response Time: Within 24-48 hours